We are available 6am PST - 5pm PT. Our team does its best to ensure that we respond to all of your questions and messages in under 24 hours.

1️⃣ Click the Chat icon in the lower right hand corner on any page in the Dover App

2️⃣ Click Send us a message to connect with our Support Team or Search for help to browse Dover's Help Center articles.

3️⃣ Type a message click the Send icon

4️⃣ You can continue to talk to our Support team, and even send us attachments to help Support help you!

ℹ️ The Dover Support Team is in all of your shared Slack job channels.

ℹ️ If you have a dedicated Customer Success Manager or Customer Experience Partner, you can reach them in your Slack admin channel.

✅ Do comment in the job slack channel if you want help from Customer Support. Support is available from 6am PST - 5pm PST and will respond within 10 mins during regular business hours.

✅ Do @here or @channel for any urgent issues.

✅ Do leave feedback on specific candidates in the candidate thread. Our system ingests this feedback.

❌ Don't leave comments in the admin channel with action items for Dover team members without @mentioning a Dover team member. We won't get notified and might miss it.

❌ Don't send direct messages to Dover team members or to Customer Support. We want the whole team to have visibility so that we can triage your requests appropriately.

You can email [email protected] at any time. Additionally, you can contact the Dover executive team directly:

Have a question about an invoice or billing? Shoot a note to [email protected] and our finance team will be in touch to assist with any questions you may have.

Visit Dover's Help Center at https://help.dover.com. See something missing or want to request a help article? Contact us in a job channel via Slack (@DoverSupportTeam) or at [email protected].