We are available 6am PST - 5pm PT. Our team does its best to ensure that we respond to all of your questions and messages in under 24 hours.
❇️ Customers on the Base plan can reach Support using the chat in the Dover app or via email [email protected]. For continued live support in Slack and access to many other Dover features, you may consider upgrading to our Growth or Concierge plans - click here to learn more, and use the Talk to us link on that page to get in touch with our Sales team!
💬 Get Help in the Dover App
1️⃣ Click the Chat icon in the lower right hand corner on any page in the Dover App
2️⃣ Click Send us a message to connect with our Support Team or Search for help to browse Dover's Help Center articles.
3️⃣ Type a message click the Send icon
4️⃣ You can continue to talk to our Support team, and even send us attachments to help Support help you!
🗨️ Slack
ℹ️ The Dover Support Team is in all of your shared Slack job channels.
ℹ️ If you have a dedicated Customer Success Manager or Customer Experience Partner, you can reach them in your Slack admin channel.
Some tips for using Slack with Dover:
✅ Do comment in the job slack channel if you want help from Customer Support. Support is available from 6am PST - 5pm PST and will respond within 10 mins during regular business hours.
✅ Do @here or @channel for any urgent issues.
✅ Do leave feedback on specific candidates in the candidate thread. Our system ingests this feedback.
❌ Don't leave comments in the admin channel with action items for Dover team members without @mentioning a Dover team member. We won't get notified and might miss it.
❌ Don't send direct messages to Dover team members or to Customer Support. We want the whole team to have visibility so that we can triage your requests appropriately.
✉️ Email
You can email [email protected] at any time. Additionally, you can contact the Dover executive team directly:
Max Kolysh (CEO): [email protected]
George Carollo (COO): [email protected]
Anvisha Pai (CPO): [email protected]
John Holliman (CTO): [email protected]
Shawn Lestage (VP Customer Success): [email protected]
Have a question about an invoice or billing? Shoot a note to [email protected] and our finance team will be in touch to assist with any questions you may have.
❓ Dover Help Center
Visit Dover's Help Center at https://help.dover.com. See something missing or want to request a help article? Contact us in a job channel via Slack (@DoverSupportTeam) or at [email protected].