We are excited to be partnering with you and your team to achieve your hiring goals! We all have the same goal ➡️ to help you streamline, integrate, and scale every step of your hiring process!

💪 Dover Support Team

Have no fear, your Dover Support Team is here! Have questions about how to do something? Having trouble finding a candidate's information? You don’t have to navigate Dover alone.


When can I get help?

Dover Support Team is available 9am - 8pm ET / 6am - 5pm PT M-F.

Where can I get help?

Base customers can reach Dover Support Team via email ([email protected]) or through our in-app chat integration. Growth and Concierge customers can reach Dover Support Team through these channels as well as through your job channels in Slack!


🤖 DoverBot

Growth and Concierge customers only

Occasionally, you will have the opportunity to interact directly with our product through Slack. DoverBot will reach out if there are any important updates regarding your job, candidate communications, or new product announcements.

Can I talk to DoverBot? Yes! DoverBot is connected directly to our internal team. If you have questions or comments regarding something surfaced to you by DoverBot, our team will see your response and action accordingly.

Will DoverBot talk back? Maybe 🙂

🏆 Customer Success Manager

Growth and Concierge customers only

Your Customer Success Manager is here to help your team get the most out of your investment in Dover. They will act as your thought partner as you think about optimizing your recruiting strategy for open roles, planning ahead for future hiring needs, and building a great employer brand. They’ll keep you informed of new products and features too!

How can I reach my CSM? Email or Slack Admin channel for immediate assistance.

🪄 Customer Experience Partner

Concierge customers only

Your Customer Experience Partner is here to help you leverage Dover’s platform. From onboarding to search calibration to pipeline management, your CX Partner will help you build a scalable and repeatable recruitment motion. Enable Sourcing Feedback Calls and Pipeline reviews to get the most out of your partnership.

How can I reach my CX Partner? Email or Slack Admin channel for immediate assistance.

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