Dover is the first platform built to streamline, integrate, and scale every step of the hiring process.

Dover is a recruiting orchestration platform that supports most candidate sources and helps manage candidates through the recruiting process, offering more advanced automation than any other system out there. Dover’s platform infuses operational rigor and smart automation into every step of the recruiting process. This allows you to spend less time on tedious manual work and more time on what you do best — pitching and closing candidates.

Unlike most hiring stacks that have you switching between dozens of tools, Dover is a single platform that integrates with your daily tools—Slack, Gmail, Google Calendar, ATS—making recruiting more seamless than ever before. Once candidates enter the interview process, Dover’s scheduling helps ensure candidates don’t get delayed or dropped, and keeps hiring managers and recruiters accountable for recruiting tasks.

Dover’s platform is flexible to adapt to your hiring process—you can choose what you want to handle directly and what you want to delegate to Dover, so you always have the perfect balance of support and control. At every step in the recruiting process, Dover allows you to take control (for more customization) or delegate to Dover (for more automation). Companies that use Dover quickly see a faster time-to-hire, a larger and more diverse candidate pipeline, and a consistently stellar candidate experience.

We are available 6am PST - 5pm PT. Our team does its best to ensure that we respond to all of your questions and messages in under 24 hours.

1️⃣ Click the Chat icon in the lower right hand corner on any page in the Dover App

2️⃣ Click Send us a message to connect with our Support Team or Search for help to browse Dover's Help Center articles.

3️⃣ Type a message click the Send icon

4️⃣ You can continue to talk to our Support team, and even send us attachments to help Support help you!

ℹ️ The Dover Support Team is in all of your shared Slack job channels.

ℹ️ If you have a dedicated Customer Success Manager or Customer Experience Partner, you can reach them in your Slack admin channel.

Some tips for using Slack with Dover:

✅ Do comment in the job slack channel if you want help from Customer Support. Support is available from 6am PST - 5pm PST and will respond within 10 mins during regular business hours.

✅ Do @here or @channel for any urgent issues.

✅ Do leave feedback on specific candidates in the candidate thread. Our system ingests this feedback.

❌ Don't leave comments in the admin channel with action items for Dover team members without @mentioning a Dover team member. We won't get notified and might miss it.

❌ Don't send direct messages to Dover team members or to DoverSupportTeam. We want the whole team to have visibility so that we can triage your requests appropriately and DoverSupportTeam does not respond to slack DMs.

You can email [email protected] at any time. Additionally, you can contact the Dover executive team directly:

Have a question about an invoice or billing? Shoot a note to [email protected] and our finance team will be in touch to assist with any questions you may have.

Visit Dover's Help Center at https://help.dover.com. See something missing or want to request a help article? Contact us in a job channel via Slack (@DoverSupportTeam) or at [email protected].

Please reach out to Dover's Support Team in Slack, in the Dover App, or via email ([email protected]) with any feedback to improve our Products & Services! We are available 6am PST - 5pm PT. Our team does its best to ensure that we respond to all of your questions and messages in under 10 mins.

We are always happy to hear any feedback you may have on our Products and Services at Dover. The best way to move forward is to hear directly from our customers — that’s you!

An Applicant Tracking System (ATS) is a tool used by companies to

Dover’s ATS is 100% free. No strings attached, no hidden costs, and no compromises on data privacy.

Since 2019, Dover has been building software and services to help every company in the world build an amazing team. We learned that most ATSs leave you to navigate a ton of configuration and complexity, without guiding you toward best practices. We built our free ATS because we want every company to have an easy-to-use system that helps them get their recruiting foundation right.

When companies scale hiring or need more support, they can easily start using our Sourcing Autopilot or Embedded Recruiter solutions to level up. Hundreds of companies use and pay for these products.

Dover makes it easy to migrate information from your current ATS to Dover. Reach out to our Support team ([email protected]) to learn more.

Great question! Dover will provide you with a url that you can copy and paste and link on your website.

Dover currently integrates with over 60 job boards. If you would like to post on a job board that Dover does not currently support, please reach out to Dover's Support team to request that Dover integrate with your job board.

Yes! When applicants apply through Dover's Careers Page, you can send them an email. You can do so in the Job Posting tab, select Automation and check Send confirmation email to all applicants. You can customize the confirmation email.

You can always see the email exchanges with candidates in the Dover App. To access email correspondence with a candidate:

Great question! Applicants who apply via a job board linked in Dover and whom users Schedule can use authorize their email through Dover to send scheduling emails. These emails are queued to go out 3 hours the same day they’re approved in Slack or in the Dover App.

Dover uses a few different industry-standard third-party tools for fetching and mapping related social profiles and contact information for every candidate.

Tools similar to ContactOut, Hunter, People Data Labs, Rocket Reach, and a few others are commonly used across recruiting teams and Dover alike.

When you select the type of position you’re hiring for, Dover identifies the total number of people with recent experience in that position. Once you have calibrated Dover with your search criteria, Dover defines your candidate pool as the number of people that meet the criteria for your specific search.

Great question! You can add exclusions to Dover to ensure that your contacts do not receive outreach. You and your team can upload contacts in the Dover App https://app.dover.io/setup/company/exclusions, and Dover will exclude those contacts from receiving outreach.

Dover offers flexibility in how you can communicate with candidates depending on which features you have enabled.

No worries! Any time a candidate follows up, Dover will surface that followup with you in Slack and you can either respond directly through Dover or request that Dover forward you the email thread and your team can take over communications and scheduling.

It is best practice to avoid asking candidates too many questions in advance of offering them a chance to speak with you or your team. Dover has found that often candidates will become unresponsive in these cases.

If you contact a candidate using your real email when you have been using a Dover-managed email address, it is standard recruiting practice for hiring managers to operate multiple recruiting and 'non' recruiting email accounts. In most cases, candidates aren't likely to recognize there has been a switch because we use an email similar to your real one!

Criteria is how Dover represents your requirements and preferences around people who are a fit for your job.

Dover uses this set of criteria to identify which people are the best fit for your job across the different channels you have enabled (outbound, inbound, referrals).

When setting up a job on Dover, the calibration form serves as the basis for the initial criteria. This search criteria evolves over the lifetime of the job, adjusting based on your direct feedback and reactions to candidates surfaced.

The Criteria you see in the Dover App are not exhaustive. Dover uses a combination of rules, heuristics and machine learning to determine someone's suitability for a role.

For Sourcing Autopilot, it typically takes a few business days to see changes take effect. Dover identifies and emails candidates for your job every day. Candidates may take several days to respond. Candidates who matched an earlier set of search criteria can still be surfaced in Slack. The Slack message will indicate if they are not a match for your current criteria.

Automatic adjustments are intelligent changes Dover makes to your search criteria to better adapt to your preferences and to ensure optimal candidate flow.

Dover intelligently adjusts your search criteria when Dover needs to find more candidates to target for Sourcing Autopilot

If you would like to opt out of these automatic adjustments, feel free to toggle this off and no adjustments will be made to the search automatically. Please note this will impact Dover’s ability to deliver consistent candidate flow.

If you're on a premium plan, please reach out to your Embedded Recruiter to make changes for you.

Please read this article in our help center with a comprehensive list of Filters that you can adjust yourself in the Dover App. Please reach out to Support if you need help.

A candidate pool is the number of candidates with experience in a given position that meet the criteria for your search.

You can see the approximate number of candidates left to source by clicking Sourcing Autopilot and looking at the remaining candidates in your Active Searches.

🟢 If the candidate pool is large enough to source the target number of weekly candidates, you will see the of remaining candidates in green

🔴 If your remaining candidate pool is small, the search criteria is very restrictive. The number of weekly candidates sourced will be very limited. Click on the search to adjust your criteria and expand your candidate pool or toggle on Auto Adjustments and Dover will expand the search when it runs out of candidates.

For most Dover jobs, you should expect to see 20-30 queued for your role candidates every day.* For customers on premium plans, Dover lets you customize the target number of candidates to contact per week, which will impact the number of interested candidates you can review for each role.

To update your outreach volume:

Dover sends outreach and scheduling emails to candidates on your team's behalf. We do this by creating a custom domain for your company. Dover emails will be sent from a custom domain that is similar to your email address (eg. [email protected] ➡️ [email protected]).

Dover send emails between 8am - 8pm PT on Monday - Friday and 12 pm - 8 pm PT on Saturday and Sunday. We do not send outreach on most Federal Holidays as response rates tend to suffer.

When a candidate is approved for scheduling we send them a note 1 hour after approval. When a candidate is rejected, we wait at least 24 hours to send them a note in case you decide to change your mind.

Yes! When you customize outreach to individual leads in the Candidates view, click on the candidate and select your preferred Send time from the dropdown options, and click Save to queue your message to be sent at that time.

Dover will send outreach and followup emails* to garner candidate interest. All candidate responses are collected and filtered through a mixture of automation and manual sorting by our recruiting coordinator team.

Dover filters emails into the following larger categories:

1️⃣ Interested

2️⃣ Not Interested

3️⃣ Referrals

4️⃣ Bad Email (This tag is used for emails that are unsuccessful - which is normal! This may include bounced emails, or a candidate’s work email)

5️⃣ Not Eligible (This tag is used for candidates who respond to our outreach with qualifications that aren’t supported in your job search such as a visa requirement, high compensation expectations, or location requirement)

Interested candidates are then sent to Slack and the Dover App for your Hiring Manager and/or Recruiter to review.

*You can opt to turn off followups or customize the number of followups and their content.

Thanks ok! Dover always encourages folks to keep in touch and reach out when the timing is better for them. If someone returns as interested after previously not being interested, they will be surfaced in Slack like all other candidates.

If the candidate responds saying that they are interested in a different job (whether or not you are actively hiring for that job), we will still surface their response in Slack. If they are interested in another job in Dover, we will give you the option to move them to that job. You can also approve them for the original job they were sourced for.

If the candidate indicates they are too senior or junior for the role you’re considering them for, we will still surface them to you so that you can respond to them. You can indicate that you are not interested in "passive candidates" by toggling Passive Candidate off.

Once you approve or reject a candidate in Slack or the Dover App, a confirmation of this will appear in that candidate’s Slack thread. If you accidentally choose the wrong option or just change your mind - no worries! The Dover Support Team can revert these decisions on your behalf. Let Support know in the candidate’s thread immediately and we will be glad to assist.

Email Deliverability is defined as an email landing in a recipient's main inbox and not in the spam folder. Deliverability is the measure of individual's and application's ability to gauge the likelihood of their email sequences reaching their recipient's inboxes related to actual delivery–like ISPs, throttling, bounce rate, spam issues, and bulking.

Dover uses the Gmail and Outlook APIs. This is the single biggest lever to improve deliverability. Unlike tools like SendGrid, Mailchimp, etc which use SMTP to directly send emails, Dover's emails go through Gmail and Outlook servers — just as if you were using any email client.

Email Deliverability is defined as an email landing in a recipient's main inbox and not in the spam folder.

Dover primarily tracks deliverability using your email outreach Open rate. If the open rate is low, we will work with you to come up with a solution that we think will increase deliverability.

Since we manage responses for you, we keep track of candidates mentioning that the email went to their spam folder. When this occurs, we might ask the candidate to mark the email as "Not Spam".

To check your response rate, head to app.dover.io/reports.

In the event Dover detects that deliverability is low, we work with you to improve it in the following ways:

One way to improve deliverability is to create an outreach campaign that does not get flagged as spam. Read this article from our Help Center for some tips on how to optimize your outreach!

Individual recipients' spam filters are a unique algorithm based on a variety of factors, including the recipient's personal email activity history. Despite employing best practices, a percentage of all outreach will end up in some recipients' spam folders.

Industry-standard open rates for recruiting email outreach is typically 20-30%. Dover consistently sees 2-3x this range and closely monitors all email accounts to ensure that there are no widespread deliverability issues.

If an issue is detected, Dover will reach out directly to discuss potential solutions.

You can access your reporting tab for each job at any time by visiting app.dover.io/reports. You will see interest rates from outreach and other basic metrics for your job

Dover's Recruiting Analystics (Beta) has more comprehensive reporting and you can even build your own dashboards to track the metrics that you care about most.

Email deliverability is defined as an email landing in a recipient's main inbox and not in the spam folder.

Dover primarily tracks deliverability using your email outreach Open rate. If the open rate is low, we will work with you to come up with a solution that we think will increase deliverability.

Since we manage responses for you, we keep track of candidates mentioning that the email went to their spam folder. When this occurs, we might ask the candidate to mark the email as "Not Spam".

To check your response rate, head to app.dover.io/reports.

Once your job is kicked off and you have 10+ candidates in Slack, you’ll be able to see how the job is doing compared to benchmarks Dover has created using aggregate data from similar job searches. To access benchmark data:

Unfortunately, at this time we are unable to interview candidates for non-Dover jobs.

If you would like to consider a candidate for a role, it is best for you to select yourself as the interviewer so you can share more about a different opportunity. If you can share the job description or any information about the other job, Dover can include this in the scheduling email.

You can access your interview plan in your ⚙️Overview under the Interview Plan tab. Click here for a detailed guide to setting up your interview plan!

Currently, Dover can only support 5 interview stages for any role. The order and structure of these stages are customizable, but the most common interview stages are as follows:

If you have special requests or use a flow that doesn’t match what you see above, please reach out to your Embedded Recruiter.

Dover will soon be offering more flexibility with the number of stages in the interview plan.

Dover will inform candidates about the structure and format of the onsite interview while asking candidates for times that they are available. We will then check the availability of the interviewers who need to be included and schedule the onsite accordingly. If needed, Dover can schedule onsites over multiple days and make modifications to your onsite on a candidate-by-candidate basis.

Yes! You will see the option to schedule a debrief for the duration of your choosing when setting up your onsite in the interview plan. Debriefs will be scheduled at the earliest calendar availability for all members of the onsite.

Dover cannot conduct reference checks for you at this time. If you’d like to request reference information from the candidate, please let your Embedded Recruiter know and they may be able to help you with this part of the process.

Once you approved a candidate, your Embedded Recruiter will send the candidate an email using the scheduling templates you have created in your Interview Plan as a template. If you'd like to customize your messaging to an individual candidate, please let your Embedded Recruiter know by pinging them in Slack or tagging them in a Note in the Dover App.

Hundreds of companies use Dover's standard workflows without an impact to candidate experience or employer brand. If you're worried about rejecting interested candidates there are a few steps you can take:

You can always see the email exchanges with candidates in the Dover App. To access email correspondence with a candidate:

If you are shown an "unauthorized" page in Dover, please try the following:

You can access your company settings from the left sidenav menu.

On the home page, you can access all of your jobs. Click on a job and you can see all your settings for the job including with products and features are enabled.

While utilizing our Slack integration is not required, it's strongly recommended! Candidates will surface in Slack, and if you're using Dover for scheduling, Dover Bot will ping you in Slack with reminders and important candidate messages. If you're on a contract with Dover, Dover's Support Team is embedded in Slack as well.

Candidates for a given job will surface in the job channel - this channel will have a name such as yourcompany-dover-senior-software-engineer. Dover Bot is integrated in this channel, and if you're on a contract with Dover, your Dover Team will be present in this channel as well so you can ask us questions about candidates and your job's settings!

The admin channel (yourcompany-dover-admin) is just for you and your Dover Team - this is a space for you to discuss account-level topics, develop your hiring plan, or whatever else you'd like to use it for!

No worries! Depending on the security settings of your company's Slack account, your IT admin (or Slack workspace Admin) may need to grant you permission to join a Slack channel. If you’d like Dover to resend the invitation, just reach out through email and we are happy to redirect it to you and anyone else on your team you’d like to invite.

If you share the invite link with your IT admin they should be able to grant you the permissions you need to join the shared channel(s).

If your company doesn’t already have an active Slack workspace, please reach out to Support. We are happy to invite you as a guest to the Dover workspace so you can access the needed information and Dover <> Slack integration flow.

Dover Bot will ping you about candidate communications as well as occasional reminders to take action on candidates who are awaiting a response from you. These cannot be turned off in the app.

If you'd like another member of your team to receive these pings, they will need to be listed as the hiring manager or recruiter for the role in question - you can update this in Job Basics, though do note that this will not automatically update your outreach or your interview plan!

When a candidate has questions that Dover does not know the answers to, a message will pop up in Slack with the button Respond & Advance.

Clicking Respond & Advance will pop up a modal asking you to provide answers to the candidate's questions.

The more detailed you are, the easier it is for our team to respond to the candidate — but you can feel free to respond with a few words as well. We will reach out in Slack itself if we need further clarification.

Dover does not have a Gem integration, but we can still exclude candidates you’ve reached out to via Gem’s platform!

To see your current contract, please reach out to your Customer Success Manager through your Slack admin channel or via email, and they will be able to help you. If you do not have a dedicated Customer Success Manager, please reach out to the Dover Support Team in the chat and they will be able to help.

To make any changes to your current contract, please reach out to your Customer Success Manager through Slack or email. They will loop in the appropriate person at Dover to discuss making changes to your Dover contract.