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Emailing & Scheduling Candidates
Customer Support avatar
Written by Customer Support
Updated over a week ago

Dover can help you schedule interviews throughout the entire interview process. Dover will pre-populate a scheduling template and booking link that you can customize to send to each candidate. All candidate communications will be visible in-app where you can email candidates.


πŸ“† How to schedule candidates

You can schedule candidates easily using Dover. Create an Interview Plan in your βš™οΈJob Settings under the Interview Plan tab. Click here for a detailed guide to setting up your interview plan.

Once you've authorized your email by following the instructions here, you can send scheduling emails to candidates from your own email address through Slack or through the Dover App by following the steps below.

🚨 Dover can only support sending emails from Gmail accounts at this time.

If you use Outlook or other email providers, check out our paid options here.

πŸ‘ Approve from Slack

  1. In Slack, select the interviewer from the dropdown and click Schedule Interview

  2. Your scheduling email will be sent to the candidate from your email.

πŸ—’οΈ Approve from the Review page

  1. In the Dover App, click Review from the left sidebar menu

  2. Click Schedule next to the candidate you'd like to advance

  3. Select the interview stage, interviewer, and customize the scheduling email

    ✨ Click πŸ“† Scheduling link to send a unique scheduling link

    for the candidate to book with the interviewer ✨

  4. When you're finished making changes, click Send and Update Stage

πŸ‘₯ Approve from Candidates Page

  1. In the Dover App, navigate to your chosen job and select Candidates from the top bar menu.

  2. Click Schedule next to the candidate you'd like to advance

  3. Select the interview stage, interviewer, and customize the scheduling email

    Click πŸ“† Scheduling link to send a unique scheduling link for the candidate to book with the interviewer. Learn more

  4. When you're finished making changes, click Send and Update Stage

πŸ‘€ Approve from a candidate's page

  1. In the Dover App, click πŸ” from the left sidebar menu and search for a candidate

  2. On the right of the candidate card, click Schedule

  3. Select the interview stage, interviewer, and customize the scheduling email

    ✨ Click πŸ“† Scheduling link to send a unique scheduling link

    for the candidate to book with the interviewer ✨

  4. When you're finished making changes, click Send and Update Stage


πŸ”— How to use Dover's scheduling links

When you complete your Interview Preferences here and connect your Google Calendar, Dover will send candidates unique Findatime scheduling links to book a call. Once you have completed your interview preferences following the steps here, Dover will automatically generate unique scheduling links for candidates to book time with an interviewer.


πŸ“† How to reschedule candidates

If you need to reschedule an interview, you can do so in Dover.

πŸ‘€ Reschedule from a candidate's page

  1. In the Dover App, click πŸ” from the left sidebar menu and search for a candidate

  2. On the candidate page, click Reschedule

  3. Customize your rescheduling email and click Send. Your existing interview will be canceled.

πŸ“† Reschedule from Google calendar event

  1. Find the event on your Google Calendar and click on it. You will see two rescheduling links - one for you, and one for the candidate.

  2. Click on Reschedule to get started - make sure you choose the link for your company

  3. You'll be redirected to Dover where you can then follow steps 2 & 3 here


πŸ‘Ž How to reject candidates

If you do not wish to move forward with a candidate, you can reject them and customize your rejection messaging.

πŸ‘Ž Reject from Slack

  1. In Slack, click Not Interested

  2. Customize rejection email and click Submit

  3. Your rejection email will be sent to the candidate from your email.

πŸ—’οΈ Reject from the Review page

  1. In the Dover App, click Review from the left sidebar menu

  2. Click Reject next to the candidate you'd like to reject

  3. Select rejection reason from the dropdown. If you'd like, you can click + Include email to send a rejection email

  4. Customize your rejection email, choose when to send, and click Send and Submit

πŸ‘₯ Reject from Candidates Page

  1. In the Dover App, click Candidates from the left sidebar menu and select your job from Active Jobs

  2. Click Reject next to the candidate you'd like to reject

  3. Select rejection reason from the dropdown. If you'd like, you can click + Include email to send a rejection email

  4. Customize your rejection email, choose when to send, and click Send and Submit

πŸ‘€ Reject from a candidate's page

  1. In the Dover App, click πŸ” from the left sidebar menu and search for a candidate

  2. On the right of the candidate card, click Reject

  3. Select rejection reason from the dropdown. If you'd like, you can click + Include email to send a rejection email

  4. Customize your rejection email, choose when to send, and click Send and Submit


πŸ” How to move candidate to another role

If you would like to move a candidate to a different role, you can do so by following the steps below:

  1. In the Dover App, click πŸ” from the left sidebar menu and search for a candidate

  2. On the right of the candidate card, click Move

  3. Select which job to move the candidate to and the stage of the interview process. To move the candidate without sending an email, click Submit. If you'd like to send the candidate an email, click Submit and Draft Scheduling Email

  4. Customize your email, choose when to send, and click Send and Update Stage


How to Send Start a New Email Thread

  1. On the Candidate detail view in the Dover app, click the 'start a new email thread' button, to the right of the 'add a note' field.

  2. If prompted, authorize your email. See how to authorize your email in Dover here.

  3. Fill out the subject line and body of the email you wish to send.

  4. Adjust send time using the dropdown the bottom of the window, or leave as is to send immediately.

  5. Hit 'Send' to send or queue your email to send at your indicated time.

Authorize your email in Dover

In order to schedule and communicate with candidates through Dover, first you will need to authorize your email (gmail) through Dover.

How to authorize your email in Dover

When you're asked to authorize your email account in Dover, please follow these steps

🚨 Dover can only support sending emails from Gmail accounts at this time. If you use Outlook or other email providers, check out our paid plans here.

1️⃣ When you are asked to connect your email account, please click Sign in with Google*

2️⃣ Click Allow to authorize Dover to send your email messages to candidates.

πŸ“£ Dover uses the Google Email API to send emails to candidates, and we ask for the most minimal set of Google permissions we can. Google does not currently allow narrower permissions. The Dover integration only interacts with your email to communicate with Dover candidates. Dover has been audited thoroughly by Google, and we are secure and compliant!
​
Read our Terms of Service and Privacy Policy to learn more.

3️⃣ Congrats! πŸŽ‰ Your email is now connected to Dover!

FAQs

How can I customize a rejection or scheduling note?

You can customize a rejection or scheduling note but actioning candidates in the app. Free users are unable to customize rejection or scheduling notes from slack.

Can I send emails through Dover using Outlook?

No, currently Dover can only support sending emails from Gmail accounts. If you use Outlook or other email providers, check out our paid plans here.

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