💡 This flow is for customers who do not utilize our End to End Scheduling feature. If you are on End to End Scheduling, you will be notified in the Slack channel for your role when a call is completed and it's time to select next steps.
Scheduling next steps at a glance:
1️⃣ Email received after an interview is completed
📆 If needed, authorize your email with Dover
2️⃣ Let us know if you're moving forward with the candidate
✅ If moving forward, edit the scheduling email if you wish and tell Dover to move them to the next stage
❌ If not moving forward, edit the rejection email if you wish and they'll be removed from your pipeline when you send the email
🕓 If the meeting did not take place, let us know if you'd like to reschedule it or not and Dover will take it from there
Dover handles communications with candidates before your first call.
When the call is complete, you will receive an email from Dover asking you whether or not you would like to move the candidate forward to Next Steps.
In order to email candidates through Dover Scheduling, you will first need to connect your Gmail account: app.dover.io/utils/auth.
Please make sure that you are checking off all of the boxes when granting permissions (see screenshot below).
For more information on granting Dover access to Gmail, please see our Help Center doc on Security & Permissions.
✅ If you want to move a candidate forward...
If you click the link for Yes in the email from Dover, you will be redirected to the Dover App where you can edit and send an email notifying the candidate that you would like to move them forward to Next Steps.
📝 Editing a Template:
If the next step of your interview process is a take-home assignment, you can insert custom information to indicate the steps needed to complete the take-home assignment (see image below)
📧 Sending the Email:
When you're ready to send your email, you can choose to send it immediately or at a later time.
Once you click Send, you should see a confirmation that you have successfully moved the candidate forward!
If you would prefer to reach out to the candidate on your own, and not through Dover you can also do this as well by selecting Move to Next Round Without Email at the bottom of the screen.
❌ If you want to reject a candidate
If you do not want to move a candidate forward, you can send them a polite rejection note directly through the Dover app.
If you want to customize the note, you can do so before sending the email.
Once you have sent the note, a screen will pop up confirming that the rejection has been sent.
🕓 If the call did not happen
If the candidate was a no show or if you were not able to connect, you can indicate this by selecting Meeting did not happen
I will re-schedule: Select this option if you want to be the one to reach out and reschedule with the candidate OR if you have already communicated to the candidate that you need to reschedule.
Dover should re-schedule: Select this option if you want Dover to reach out and communicate to the candidate that you need to find a new time to connect.
Don't re-schedule: If you are no longer interested in connecting with this candidate you can indicate that you would like to mark them as withdrawn.
I do not want to connect my email to Dover
If you do not want to connect your email account to Dover then we will be unable to send the Next Steps to candidates for you. Once you have spoken with a candidate, it will be your responsibility to let them know whether they will be moving forward for a next call or if they are being rejected.
Dover is not gaining full access to your email for obvious security reasons. Google does not provide more granular permissions, which is why we request the authorization that we do. We went through a lengthy security review with Google before launching this functionality. For further clarity, we don’t “Read” any correspondences, we just “Write” i.e. we only help you to send emails to Dover candidates. Should you have any further questions or concerns, please do not hesitate to ask your Dover Support Team or Customer Experience Partner in Slack.