How to Get Help with Dover

In addition to our Help Center, here are some more ways to get help!

Customer Support avatar
Written by Customer Support
Updated over a week ago

💬 Get Help in the Dover App

1️⃣ Click the Chat icon in the lower right hand corner on any page in the Dover App

2️⃣ Click Send us a message to connect with our Support Team or Search for help to browse Dover's Help Center articles.

3️⃣ Type a message click the Send icon

4️⃣ You can continue to talk to our Support team, and even send us attachments to help Support help you!

🗨️ Get Help in Slack

If you're on Dover's Growth or Concierge plans, you can send Dover a Slack message in your Dover Job Slack channel!

Whenever you message in your Dover Job Slack channel, the Dover Support Team will be able to see your message and take action or surface it to your Customer Experience Partner or Customer Success Manager as needed.

💡 Want to learn more about the different teams at Dover? Click here!

If you have a dedicated Customer Success Manager, you will find a link in your Job Slack Channel to their Calendly to schedule an ad-hoc call with them.

🕘 When can I get help?

The Dover Support team is available in the Chat or in Slack between 6am - 5pm PT.

The @DoverSupportTeam account is staffed by several of our top support team members. Please note that the Dover Support Team does not respond to DMs in Slack.

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