Send as lets you send candidate emails from another teammate’s email address (with their approval), so emails appear to come directly from the your teammate.
Request access to email as another user
Go to Settings > Members https://app.dover.com/settings/company/members.
Find the teammate you want to send emails from.
Click the Actions overflow menu (...) next to that teammate.
Click Request to email as {{user}}.
What happens next:
Your teammate will receive an email and can approve or deny your request.
While you’re waiting, the request shows as Pending.
You must be approved before you can send emails from their address.
After approval, the Actions menu shows Email as: Granted.
Send emails as another team member
Once your request is granted:
Start composing an email to a candidate.
In the email modal, click the From: dropdown.
Under Team member accounts, select the teammate account you have access to.
Send your email.
Notes:
You may also see a no-reply Dover email option under Dover accounts. This is only available for applicant rejections at this time.
The teammate’s email must be authorized in https://app.dover.com/settings/account/email-connection before you can send from their account.
Frequently Asked Questions
Why does my request say “Pending”?
Pending means the teammate hasn’t approved or denied your request yet. You can’t send from their email until they approve.
What if the teammate denies my request?
If they deny it, you won’t be able to send emails from their address. You can submit a new request if you believe this was an oversight.
Where do I see whether I have access?
In Settings > Members https://app.dover.com/settings/company/members, open the Actions menu for that teammate:
Pending means you’re waiting for approval.
Email as: Granted means you can send from their account.
I don’t see the teammate’s address in the From dropdown—why?
Most commonly, you have not been given permission to send emails as that teammate. Check the Settings > Members https://app.dover.com/settings/company/members to see if you should have access.