Overview
You can email candidates through the ATS. To email candidates through Dover, however, your company must meet the following requirements:
Google Workspace: Dover only supports email sending through Google Workspace accounts
Email connection: Each user must connect their Google Workspace email in Dover
Setting up emails
Connect your email account
Navigate to Personal Settings > Email Connection (or visit https://app.dover.com/settings/account/email-connection)
Authorize your Google Workspace account
Complete the connection process
Once connected, you can send emails to candidates throughout the hiring process.
Sending emails to candidates
Navigate to the candidate's profile from the Candidates tab
Email candidate using the following options:
Click Advance or Reject to use the default templates on the interview plan
Click Reply to reply to an existing email thread
Click Start a new Thread to compose a new email
Select an email template from the dropdown (or write a custom message)
Modify the message if needed
Click Send
Managing candidate emails
Scheduled emails
When you schedule an email to be sent later, you will see a banner on the candidate's profile indicating the email is scheduled. You have options to manage it before it sends.
On the candidate's profile, you can:
Send now: Click Send now to send the email immediately (emails will send within approximately 5 minutes)
Edit: Click Edit to modify the email content, subject line, or send time
Cancel: Click Cancel to prevent the email from sending
Failed emails
If an email fails to send, you will see a banner on the candidate's profile indicating the failure.
When an email fails, you can:
Retry: Click Retry to attempt sending the email again
Edit: Modify the email content and try sending again
Cancel: Cancel the email and compose a new message
Common causes of email failures
Most email failures occur because the email connection has lost authorization.
However, failures may also happen for other reasons. Please review the email carefully and make any necessary edits.
Using email templates
Email templates enable streamlined, consistent communication while saving time and maintaining your professional voice.
Selecting a template
When composing an email to a candidate, click the template dropdown
Select from your saved templates or Smart Reply suggestions
The template will populate with dynamic content like candidate name, interview details, and scheduling links
Edit the message as needed before sending
Creating new templates
You can create email templates in two ways:
From scratch:
Navigate to Settings & Members > Email Templates
Click +New in the upper right corner
Add template name, subject line, and compose the email body
Add dynamic variables like {{scheduling_link}} or {{sender_first_name}}
Click Save
From existing emails:
Modify an email before sending
Click Save New Template
Adjust the template name and click Save
Managing templates
Access your templates through:
Company Settings > Email Templates
Template dropdown menu > Manage
Interview plan stage settings
You can edit, duplicate, or delete templates at any time.
Frequently Asked Questions
Can I send emails through Dover using Outlook?
No, currently Dover only supports sending emails from Google Workspace accounts. If you use Outlook, please contact [email protected] as we may develop a Microsoft integration in the future.
Do all team members need to connect their email?
Yes, each team member who wants to email candidates must connect their individual Google Workspace account in Personal Settings > Email Connection.
Can I use email templates across different jobs?
Yes, saved templates can be used for any job or interview stage. They can also be assigned to multiple interview stages for multiple jobs.
Can I add cc or bcc recipients to emails?
Yes, you can add cc'd and bcc'd email addresses for individual emails or when creating email templates in Settings & Members > Email Templates.
What if I need to send a follow-up email?
Use the Reply button to respond to an existing email. Or you can Start a new Thread button on the candidate's profile to send additional emails at any time during the hiring process.