Slack FAQs
Frequently asked questions about our Slack integration!
Customer Support avatar
Written by Customer Support
Updated over a week ago

❓ Am I required to use Slack?

While utilizing our Slack integration is not required, it's strongly recommended! Candidates will surface in Slack, and if you're using Dover for scheduling, Dover Bot will ping you in Slack with reminders and important candidate messages. If you're on a contract with Dover, Dover's Support Team is embedded in Slack as well.

❓ What's the difference between an "admin channel" and a "job channel?"

Candidates for a given job will surface in the job channel - this channel will have a name such as yourcompany-dover-senior-software-engineer. Dover Bot is integrated in this channel, and if you're on a contract with Dover, your Dover Team will be present in this channel as well so you can ask us questions about candidates and your job's settings!

The admin channel (yourcompany-dover-admin) is just for you and your Dover Team - this is a space for you to discuss account-level topics, develop your hiring plan, or whatever else you'd like to use it for!

❓ I'm having trouble joining the Slack channel - can you help?

No worries! Depending on the security settings of your company's Slack account, your IT admin (or Slack workspace Admin) may need to grant you permission to join an external Slack channel. If you’d like Dover to resend the invitation, just reach out through email and we are happy to redirect it to you and anyone else on your team you’d like to invite.

If you share the invite link with your IT admin they should be able to grant you the permissions you need to join the shared channel(s).

If your company doesn’t already have an active Slack workspace, please reach out to your Customer Experience Partner. We are happy to invite you as a guest to the Dover workspace so you can access the needed information and Dover <> Slack integration flow.

❓ Can I turn off pings from Dover Bot in Slack?

Dover Bot will ping you about candidate communications as well as occasional reminders to take action on candidates who are awaiting a response from you. These cannot be turned off in the app.

If you'd like another member of your team to receive these pings, they will need to be listed as the hiring manager or recruiter for the role in question - you can update this in Job Basics, though do note that this will not automatically update your outreach or your interview plan!

If your Dover plan includes a Recruiting Consultant or Customer Experience Partner, they can help you manage candidates, eliminating the need for Dover Bot to ping you! Please reach out to them directly to talk through your needs. To learn more about upgrading your plan, click here.

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