✨ Dover now supports more flexibility in the communication and scheduling process for contract users. You will now be able to send emails and scheduling from either Dover-managed email accounts or from your work email.
All candidate responses to your emails will also now be visible in-app where you can reply to the most recent email. Want to send a one-off email to a candidate via Dover? Simply start a new email thread. Want to reply without advancing a candidate? You can now do so.
📆 How to communicate with & schedule candidates
Advance and schedule candidates
Advance and schedule candidates
1️⃣ On the Candidates page in the Dover App, select a candidate
2️⃣ Select the Next Stage of the interview process, Next Interviewer, and email Sender from the dropdowns and then click Advance and Schedule.
3️⃣ A scheduling email will be send to your candidate. 🎉
Customize scheduling emails
Customize scheduling emails
1️⃣ On the Candidates page in the Dover App, select a candidate
2️⃣ For candidates who ask questions, you will need to Customize next steps to advance them in Dover
2️⃣ For candidates for whom you'd like to customize your messaging, please click the dropdown under Advance and Schedule and click Customize next steps. On premium plans, you can customize the email Sender
3️⃣ Select the interview stage from the dropdown, customize your interview, and customize your email. When you are finished, click Preview Email
4️⃣ Review your email, select when you want to send the email from the dropdown options, and click Approve and Send Email. 🎉
Reschedule interview with candidate
Reschedule interview with candidate
1️⃣ On the Candidates page in the Dover App, select a candidate
2️⃣ Click ...More and select Reschedule from the options
3️⃣ Select the email sender from the dropdown, edit your messaging, and click Preview Email
4️⃣ Review and click Reschedule and Send Email 🎉
Schedule additional interview outside of interview plan
Schedule additional interview outside of interview plan
1️⃣ On the Candidates page in the Dover App, select a candidate
2️⃣ Click 📆 to schedule an additional one-off interview
3️⃣ If you know when you'd like your interview to take place, select yes & enter the interview date, time and duration, choose your interviewer from the dropdown options, and click Schedule Interview
3️⃣ If you don't know when you'd like your interview to take place, select no, customize your messaging, and click Preview Email
4️⃣ Review your email, select when you want to send the email from the dropdown options, and click Schedule and Send Email. 🎉
✍️ How to communicate with candidates without Advancing or Rejecting
Advance without scheduling
Advance without scheduling
1️⃣ On the Candidates page in the Dover App, select a candidate
2️⃣ Under ✉️ Advance and Schedule, click the dropdown and select Advance without scheduling
3️⃣ Your team will be handling scheduling for this candidate moving forward. 🎉
📆 If you'd like to have Dover take over scheduling, you can do so by selecting Customize Next Steps
Start a new email thread with a candidate
Start a new email thread with a candidate
1️⃣ On the Candidates page in the Dover App, select a candidate
2️⃣ Click the ✉️ icon to start a new email thread
3️⃣ If you'd like to send the email from your email, you can select yourself as the email Sender and authorize your gmail by following the steps here. If you'd like to send from a Dover managed account, please select Dover from the dropdown.
4️⃣ Compose you message to the candidate including the subject, and click Send now
5️⃣ Your email will be sent and will appear in the Candidate activity in Dover. 🎉
Reply to an existing email thread with a candidate
Reply to an existing email thread with a candidate
1️⃣ On the Candidates page in the Dover App, select a candidate
2️⃣ Click on an email thread in either All Activity or Emails tabs
3️⃣ Click Reply to send an email to a candidate*
*Your response will be from whichever email account received the candidate message
4️⃣ Compose a response and click Send now
5️⃣ Your reply will be queued to be sent to the candidate. 🎉
Authorize your email in Dover to send emails through your email address
In order to schedule and communicate with candidates through Dover, first you will need to authorize your email (gmail) through Dover.
How to authorize your email in Dover
How to authorize your email in Dover
When you're asked to authorize your email account in Dover, please follow these steps
1️⃣ When you are asked to connect your email account, please click Sign in with Google*
🚨*Dover can only support sending emails from Gmail accounts at this time
2️⃣ Click Allow to authorize Dover to send your email messages to candidates.
3️⃣ Congrats! 🎉 Your email is now connected to Dover!
Once you've authorized your email in Dover, you can send emails from your own email in Dover App.