Can't log in to Dover

Troubleshooting log in issues

Customer Support avatar
Written by Customer Support
Updated over a week ago

If you are shown an "Unauthorized" page in Dover, please try the following:

1️⃣ Are you logging in with the correct email? Please make sure to use your company email. If you have multiple emails or aliases, use the email provided to Dover during the sales process.

💡 We don't support Gmail login.

2️⃣ Clear cookies and try again

  1. On your computer, open Chrome.

  2. At the top right, click Settings.

  3. Under 'Privacy and security', click Cookies and other site data.

  4. Click See all cookies and site data.

  5. At the top right, search for

  6. To the right of the site, click Remove.

3️⃣ Try logging in Incognito—does it work?

If it works, that means that you likely have an adblocker or extension active. You will need to disable this to use Dover.

If that doesn't work, please provide Dover with the information to debug the issue

If none of the above works, please message in the Slack channel or email [email protected] with the email that you attempted to log in with, and we will dive in!

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